Shipping Policy

Shipping Policy

At NaturRelief, we are committed to providing the best shipping options, ensuring reliable and efficient delivery worldwide. Our goal is to offer high-quality service and timely shipping for all orders.

Delivery Timeframes

Our shipping process consists of two key periods:

  1. Processing Time (24-48 hours):

    • Order confirmation, quality inspection, and packaging.

  2. Delivery Time (Approximately 6-10 Business Days):

    • Estimated transit time from our shipping center to your delivery address.

    Estimated delivery times for major destinations:

    • USA / Canada / Australia: 6-10 business days.
    • Holiday / Peak Season Deliveries: 10-15 business days.

Please note: Shipping times do not account for potential delays due to customs clearance, duties, or peak season demand (e.g., Christmas, New Year, Black Friday, or Valentine's Day).

Shipping Costs

We offer the following shipping options:

  • Standard Shipping (with tracking): Free on all orders.
  • Insured Delivery: Automatically included with all orders for added security.

Shipping Insurance Policy

At NaturRelief, we prioritize secure and reliable shipments. To provide additional peace of mind, we include shipping insurance with every order.

Policy Details

  • Insurance Coverage: Protects against loss, theft, or damage during transit up to the declared value at the time of purchase.
  • Non-Refundable Clause: Shipping insurance is non-refundable once purchased, regardless of shipment outcome.
  • Claim Process: If you receive damaged goods, contact our customer service team within 7 days of receipt. For lost items, claims must be made within 14 days. Provide necessary documentation, such as proof of value and photographic evidence (if applicable).
  • Exclusions: Shipping insurance does not cover delays, indirect losses, or pre-existing damages not caused during transit.
  • Contact Information: For shipping-related inquiries or claims, please email service@naturrelief.com.

By purchasing shipping insurance, you acknowledge and agree to the terms outlined in this policy, including its non-refundable nature.

Order Modifications & Cancellations

  • Once an order is placed, it cannot be modified or canceled.
  • Packaging and processing begin immediately to ensure quick dispatch.

Track Your Order: You can track your shipment in real-time [HERE].

For any questions, please contact our team at service@naturrelief.com. Thank you for choosing NaturRelief!